CUSTOMER EXPERIENCE SERVICE STANDARDS

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Across
  1. 1. ______ is the Japanese word for great customer service.
  2. 4. Every member of the CRVA is an ______ for Charlotte.
  3. 6. Take ______, and offer a complete solution to the customer's needs.
  4. 9. By living out our Core Values, we offer an ______, personalized, and memorable experience for every customer we serve.
  5. 10. Ensure all customers need have been met, and offer an authentic ______ with appreciation.
Down
  1. 2. Look for ______ to deliver exceptional service and exceed expectations.
  2. 3. In seeing the big picture, you can have a ______!
  3. 5. We deliver ______ customer experience.
  4. 7. ______ the customer with thoughtful questions and active listening.
  5. 8. Observe and proactively initiate the customer experience with a personalized greeting and a ______.