Customer Experience Services - TELUS - Q2 Town Hall

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Across
  1. 4. often verbose on paper, almost always smoother in action
  2. 9. field representative; see Wesley Shupe
  3. 11. everyone on TCOL's favorite inbound contact
  4. 13. a multi-touch BASF campaign for 2023
  5. 16. The TCOL rebate program tender
Down
  1. 1. Yearly BASF campaign: the focus is 'empathy'
  2. 2. it puts the p in PHI
  3. 3. the MSO team will really enjoy leaving Zendesk for [blank]
  4. 5. an app to help growers and retailers stay in the know
  5. 6. the first step in the PHI program; also something eligible for JDF
  6. 7. one of the programs the MSO's should [blank] at
  7. 8. last moment for PHI process from an inbound perspective
  8. 10. the last step in a campaign; a [blank] report
  9. 12. your bill from PHI
  10. 14. a Corteva brand that is often misspelled
  11. 15. Marketing [blank] Owner