Customer Financial Services

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Across
  1. 2. We have to update customer _______ on every call.
  2. 3. If the customer can not pay today, verify if they qualify for an______.
  3. 4. System of reference.
  4. 7. To collect the most amount of money in the shortest amount of time
  5. 9. 10 digit account number
Down
  1. 1. What the customer needs to hold for when paying via Bill Matrix
  2. 2. What we educate if the customer does not keep their arrangement
  3. 5. We should attempt this on every call
  4. 6. What the customer needs to do to restore service
  5. 8. Before we release any account information we need to______ the account.