Customer First event

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Across
  1. 3. - buyer, receiver, consumer
  2. 4. - mentality, way of thinking, logic
  3. 8. - encounter, participation, involvement
  4. 10. - assumption, intention, outlook
  5. 11. - contentment, fullfillment, pleasure
Down
  1. 1. - civilization, society, way of life
  2. 2. - response, comment, reaction
  3. 5. - development, upgrade, refinement
  4. 6. - connection, association, correlation
  5. 7. - showing, presentation, execution
  6. 9. - assistance, kindness, helping hand