Customer Journey Map

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Across
  1. 4. The moment a customer recognizes a need
  2. 5. Instances of customer-business contact
  3. 6. When a customer chooses to buy a product
  4. 9. A source of deep frustration for customers
Down
  1. 1. The ability to keep customers over time.
  2. 2. When a customer shares their purchase experience with you
  3. 3. When a customer compares several products
  4. 7. A way of gathering information from customers
  5. 8. A Customer's dedication to a brand