Customer Journey Map
Across
- 4. The moment a customer recognizes a need
- 5. Instances of customer-business contact
- 6. When a customer chooses to buy a product
- 9. A source of deep frustration for customers
Down
- 1. The ability to keep customers over time.
- 2. When a customer shares their purchase experience with you
- 3. When a customer compares several products
- 7. A way of gathering information from customers
- 8. A Customer's dedication to a brand