Customer Journeys crossword challenge

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Across
  1. 8. Completely focused on the customer
  2. 9. The type of personal service we need to provide / very bright sun
  3. 11. Supremely easy
  4. 12. Person in charge of each customer journey
  5. 13. What customers really value / tick tock
Down
  1. 1. Managing your money on the move
  2. 2. Cut out the complexity
  3. 3. If you win this, you get a prize
  4. 4. Bon voyage, have a good one
  5. 5. Work together, across departments
  6. 6. To be number one for ____, trust and advocacy
  7. 7. Unpleasant physical sensation caused by injury
  8. 10. An advantage gained from something
  9. 12. Initials of the system we use to listen to customer feedback