Customer Negotiations and Closing the Sale

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Across
  1. 4. synonym for "answer"
  2. 6. an extra reward to make someone want to buy
  3. 7. give and take to come up with an agreement
  4. 9. final choices that you make
  5. 10. depending on another action
  6. 11. to barter back and forth to come to a resolution
Down
  1. 1. completely quiet
  2. 2. an overall feeling of certainty and assuredness
  3. 3. a matter in which you do something
  4. 5. using your manners and showing kindness is being _______.
  5. 8. a negative response; not wanting to do something
  6. 12. the taking of information for granted and jumping to a conclusion