CUSTOMER PRIMACY

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Across
  1. 3. Seeing a situation from the customer’s perspective.
  2. 6. Acting honestly, even when no one is watching
  3. 9. Clear and honest explanation of fees and policies.
  4. 10. Solving customer problems quickly and completely
  5. 11. Treating every client as unique, not just another number
  6. 12. Following up after resolving an issue shows this trait
Down
  1. 1. Captain of the ship
  2. 2. Small act of gratitude that builds loyalty
  3. 4. Working together for seamless service.
  4. 5. Staying calm and kind, even under pressure
  5. 7. Positive, service-oriented attitude
  6. 8. Hearing the words and emotions behind a customer’s needs
  7. 9. Keeping promises builds this invisible currency