CUSTOMER RELATION AND CRM

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Across
  1. 3. remind salespeople to contact those customers again
  2. 5. is a type of Customer Relationship Management system that focuses on improving communication and collaboration between different departments within a company to provide a seamless experience for customers.
  3. 6. Customers believe in your honesty and reliability. When a company keeps its promises, delivers good quality, and communicates openly, customers learn they can depend on it.
  4. 10. The customer feels what they receive is worth what they paid.
  5. 11. Sends marketing messages, emails, or promotions to the right customers without doing it manually.
  6. 14. Treating every customer politely and fairly, no matter who they are. Listening carefully, not interrupting, and valuing their opinions shows respect.
  7. 15. In the past, companies to connect with customer started...
  8. 16. keep track of people who are interested in buying (potential customers).
  9. 17. is a type of Customer Relationship Management system that focuses on analyzing customer data to help businesses make better decisions.
Down
  1. 1. The process of managing and improving a company’s interactions with its customers.
  2. 2. Being friendly, helpful, and optimistic, even when problems appear.
  3. 4. The customer’s expectations are met or even exceeded. When people get good quality, fair prices, and friendly service, they feel satisfied and likely to return.
  4. 7. Customer management that focuses on managing and improving a company’s everyday customer-related activities, such as sales, marketing, and customer service.
  5. 8. The connection between a company and people who buy and use your products, so customers.
  6. 9. Understanding the customer’s feelings and showing care.
  7. 12. In the past, companies focused mostly on...
  8. 13. Customers keep coming back because they’re happy and believe in the brand. It’s built over time through good service, respect, and appreciation.