Customer Relationship Management

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Across
  1. 3. Specialist in the grape industry
  2. 4. Something offered to attract customer
  3. 6. Fulfillment of one expectations/needs
  4. 7. A franchise under a company portfolio
  5. 8. Selling points of a product
  6. 9. A direct help for customer issues
  7. 10. High or low standard in product value
Down
  1. 1. Can be subjective based on a opinion
  2. 2. Directed ideals of the company
  3. 5. Easy to attract, but hard to keep