Customer Satisfaction

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Across
  1. 2. We should wear our nametag on our ____ shoulder.
  2. 5. Which behavior do we ask the customer if we have met their needs so you can determine if additional assistance is needed
  3. 7. Customers get a survey when interaction on the platform? (T/F)
  4. 10. Which behavior do we Navigate systems and use the proper resources to ensure you are providing your customer with the most efficient service
  5. 12. Customers get a survey when doing a teller transaction on MTell (T/F)
  6. 13. Which Behavior uses "us/we" language so the customer knows we are working together?
  7. 14. Which behavior do we take ownership of the situation by explaining to the customer what you are doing/going to do so they understand the process
Down
  1. 1. We should be opening our branches ____ minutes before opening/closing for the best customer experience.
  2. 3. How many rings or less should we answer the phone?
  3. 4. Rates how likely are you to recommend M&T Bank to a friend or colleague?
  4. 6. Which question on the survey impacts branch satisfaction?
  5. 8. ______ each customer as they enter the branch.
  6. 9. Utilizing our top ____ behaviors will help deliver the best customer experience
  7. 11. customers have to answer ____ satisfied to get a 5/5 rating