Customer satisfaction

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Across
  1. 3. your staff get this so they can improve.
  2. 6. you do this to find out the needs and wants of your customers.
  3. 9. being able to talk to your customers.
Down
  1. 1. if your satff are ___ they will want to work.
  2. 2. less customers will lead to
  3. 4. you get this after you use a business
  4. 5. people pass on your name to others.
  5. 7. if the customers are happy with the service they are .....
  6. 8. This means that the customer(s) will return.
  7. 10. you get more customers when you get...