Customer Service 1

123456789101112131415161718192021222324252627282930313233343536
Across
  1. 4. This shopper’s mindset allows quick purchase decisions, often for inexpensive items that do not have a high importance to the buyer
  2. 6. Offer different products or services but seek to meet the same customer need
  3. 14. the action of promoting & selling products & services.
  4. 15. also called merchandise, are physical goods that are bought & sold, such as food, clothes, and household items
  5. 17. Companies go after the same customers’ financial resources but offer products that meet different needs
  6. 19. the behind-the-scenes area where inventory is kept that does not fit on the sales floor
  7. 23. customer with this mindset spends a lot of time checking out products & prices through online sites, visiting different stores, comparing retailer ads &/or getting the opinions of others, either personally or through social media
  8. 26. General merchandise stores that are easily accessible, small in size with quick shopping
  9. 28. Retailers that offer the same product or service with the goal of selling it to the same audience
  10. 29. Off-Price stores that are owned by the manufacturer or retailer
  11. 31. These retailers started online & continue to do all their business that way
  12. 33. This customer views shopping as a fun occasion, rather than looking for specific merchandise or services
  13. 34. Offer an assortment of brand name merchandise at a significant discount off the manufacturer’s price. They buy from manufacturers & retailers
  14. 35. A business owned by shareholders through publicly traded stock
  15. 36. The process of automatic or manual ordering to meet product demands.
Down
  1. 1. produces finished products, like toys & frozen hamburger patties
  2. 2. Offer brand name merchandise at a discount. The merchandise typically consists of excess inventory, closeouts & irregulars
  3. 3. a machine-readable series of parallel lines that combine the create a unique item identifier
  4. 5. Retailers offer a broad variety of merchandise, limited service & low prices
  5. 7. is the process of selling products &/or services to customers to earn a profit
  6. 8. Extra inventory kept on hand in case customers buy more than the company estimated before the next shipment arrives
  7. 9. The process of matching the invoiced quantity to the actual products delivered.
  8. 10. Interconnected system of approaches for meeting goal of retailing, which is to provide customers with the merchandise & services they want
  9. 11. Typically single store or a small, regional chain
  10. 12. Stores sell secondhand clothes & other household goods, typically to raise funds for a charitable institution
  11. 13. This customer is loyal to specific stores based on repeated and valued positive customer experiences with a retailer & their products and/or services.
  12. 15. Using a predetermined schedule, the total value of inventory is counted & compared to the inventory value from the beginning of the period
  13. 16. or shoppers, are people who purchase goods or services from a business
  14. 18. Wholesalers started selling products directly to consumers. They are in role of wholesaler & retailer
  15. 20. buys large quantities of these products directly from the manufacturer & then sells smaller amounts to retailers
  16. 21. the process of placing inventory on sales floor shelves, racks or other display to be sold
  17. 22. A license is granted to another entity to retail a company’s products or services in a particular area; consistency in the customer experience is critical
  18. 24. Each item is tracked, in real time, as it enters and exits total inventory
  19. 25. Classified as general merchandise. They offer good service & broad variety & assortment of products mid-to-high quality
  20. 27. These stores sell a wide variety of goods including food, alcohol & medicine
  21. 30. Combine a supermarket & department store
  22. 32. intangible transactions, such as lawn mowing, hair care services and personal training