Customer Service

4. Customer relationship management
5. contracting with third-parties outside the organization
6. active process of building relationships and sharing resources
8. Small Business Administration
10. ongoing trend of information, knowledge, and resource sharing around the globe
13. service that allows others to connect to one another
15. customers within the organization

1. employees are either terminated or positions are left unfilled
2. something produced
3. government removes legislative or regulatory guidelines that inhibit and control industry
7. North American Free Trade Agreement
9. Business to Business
11. relocation of business services from one country to another
12. instant messaging
14. customers outside the organization