Customer Service

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Across
  1. 6. publicity This is the result of unhappy customers. (2 words)
  2. 9. A type of customer with limited understanding of English. (2 words)
  3. 11. What a salesperson can do to show they are listening to the customer.
  4. 12. Means short and sweet.
  5. 14. This is conveyed in your voice.
  6. 16. These people provide the income needed for a business to survive. (2 words)
  7. 17. An example of non-verbal communication.
  8. 18. How many words are used to answer a closed question?
  9. 22. customer Someone buying a good or service for the first time. (2 words)
  10. 23. This is a result of quality not meeting perceptions.
  11. 25. These are usually pre-conceived ideas about quality.
  12. 29. Thought of as being a necessary purchase.
  13. 30. Information should always be this.
  14. 33. Part of the communication process. (2 words)
  15. 34. It is important to do this before sending out a document. (2 words)
  16. 35. This type of language can be confusing to customers.
Down
  1. 1. Use this in your voice so you don't sound monotonous.
  2. 2. The person most able to help customers with information about a product.
  3. 3. This builds positive and long-lasting relationships with customers.
  4. 4. How a salesperson lets the customer know that they understand what they want.
  5. 5. Type of customer who keeps coming back.
  6. 7. One reason why customers keep coming back. (2 words)
  7. 8. Type of question that makes the customer think about their choice.
  8. 10. Never use this when speaking with a customer. (2 words)
  9. 13. This can convey a negative impression. (2 words)
  10. 15. contact This should be maintained when talking to a customer. (2 words)
  11. 19. Another word for an individual taste.
  12. 20. The most effective form of communication. (3 words)
  13. 21. It is important to build this so customers receive the most appropriate information.
  14. 24. A large part of the communication process.
  15. 26. A customer within a business.
  16. 27. Type of question that cannot be answered with just one word.
  17. 28. This should be added so a customer feels comfortable talking to you.
  18. 31. This increases when verbal and non-verbal communication match.
  19. 32. An email is an example of this type of communication.