Customer Service

3. Which product codes cover roadside assistance on a reimbursement only basis?
6. This product code/plan letter covers a maximum of 6 dents per policy period?
9. If a member is stating he has coverage for an oil change but no policy is located, what should we open?
12. Which two plan letters have a deductible for windshield replacement claims?
14. What should we always do to finalize a windshield repair claim once the CVQs are completed?
17. This document verifies all vehicles listed on the insurance policy
19. Who do we reimburse for an onsite RV repair?
20. Is a metal bumper covered for PDR?

1. How much is the deductible on a 292 U7 policy for windshield replacement?
2. What is one of the warranty companies that sells rental/roadside policies with us?
4. What should we always read to the member prior to gathering information on the damage for a dent or windshield claim?
5. How many miles does the member have to be away from home in order to be eligible for emergency travel expense (aside from red/green notes specifying otherwise)?
7. Who do we contact if a member is calling in with a damage complaint from a provider and this is the first time they're calling?
8. Which two documents are not needed if the vehicle is a total loss?
10. If the tow receipt submitted states an arrest was made, what do we need in addition to the receipt for confirmation of this arrest?
11. What do we set up on a windshield BIT claim?
13. Do we need an affidavit on rental reimbursement claims for Endurance?
15. Should we review photos if a dealer/member is on the line attempting to expedite a claim that has been ongoing?
16. Do we give out direct extensions for Client Relations?
18. We cover for paintless dent repair. If processing is able to see that a photo simply contains paint transfer, can we move forward?