Customer Service

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Across
  1. 2. A promise between the client and service provider
  2. 3. States the provided type of customer service
  3. 7. A system of principles to guide decisions
  4. 8. Something you buy from a business
  5. 9. A way of responding to complaints
  6. 10. To fix something
  7. 11. A customer who is not satisfied with goods
Down
  1. 1. An expression of dissatisfaction
  2. 3. It involves manners
  3. 4. An experience an organisation provides
  4. 5. Techniques to adapt to customer needs
  5. 6. Money given to someone in recognition of loss