Customer Service 2018

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Across
  1. 2. Someone who pays for goods or services
  2. 3. To add autopay a customer must log into
  3. 4. Customers that put their services on vacation over the summer are called
  4. 5. A form used in making a request
  5. 8. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
  6. 9. The opportunity to pay a bill late without having services shut off is an
  7. 10. Work done by one person or group that benefits another
  8. 11. If the caller is upset, stay
  9. 12. Being of service or assistance
Down
  1. 1. The first known use of a ______ was in 1885
  2. 2. Transmit information
  3. 5. Recognize with gratitude; be grateful for
  4. 6. Watch your ______ when speaking to customers
  5. 7. Hear with intention