CUSTOMER SERVICE

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Across
  1. 2. the quality
  2. 4. the
  3. 6. spoken
  4. 10. a broadly
  5. 12. a person
  6. 13. a means
  7. 14. the quality
  8. 15. maximum
  9. 16. Expected
  10. 18. achieving
Down
  1. 1. the process or act
  2. 3. fullfilment
  3. 5. reacting
  4. 7. say something
  5. 8. the act
  6. 9. the showing of politeness in one's attitude and behaviour towards others
  7. 11. work partner
  8. 16. feeling
  9. 17. very enthusiastic
  10. 19. Free