Customer Service

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Across
  1. 3. There is no I in it
  2. 4. Hearing to understand
  3. 5. Ensuring value for money
  4. 7. a promise made or guarantee
  5. 9. Creates a friendly appearance
Down
  1. 1. Confirmation of listening to someone
  2. 2. Taking responsibility from start to end
  3. 6. A person who buys products
  4. 8. Placing yourself in someone else's shoes