Customer Service

2. willingness to help customers and provide prompt service
5. Thing represents for an organization, a person, etc.
8. knowledge and courtesy of employees and their ability to convey trust and confidence
10. the caring, individualized attention the firm provides its customers
11. One of the service an organization should have for customer service
12. Thing people always want to
13. ability to perform the promised service dependably and accurately
14. The name of airline which is mentioned in presentation

1. Who is your father's sister's sister-in-law?
3. a set of five dimensions which have been consistently ranked by customers to be most important for service quality, regardless of service industry
4. demonstrated through product insight and situational control
6. the factor that always needs to be most assured when providing services
7. appearance of physical facilities, equipment, personnel, and communication materials
9. thing to measure customer service