Customer Service

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Across
  1. 1. ability to perform the promised service dependably and accurately
  2. 5. Thing represents for an organization, a person, etc.
  3. 7. Thing people always want to
  4. 8. willingness to help customers and provide prompt service
  5. 9. the caring, individualized attention the firm provides its customers
  6. 11. knowledge and courtesy of employees and their ability to convey trust and confidence
  7. 12. One of the service an organization should have for customer service
  8. 13. a set of five dimensions which have been consistently ranked by customers to be most important for service quality, regardless of service industry
Down
  1. 2. The name of airline which is mentioned in presentation
  2. 3. appearance of physical facilities, equipment, personnel, and communication materials
  3. 4. demonstrated through product insight and situational control
  4. 6. the factor that always needs to be most assured when providing services
  5. 10. Who is your father's sister's sister-in-law?