Customer service

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Across
  1. 5. Who buy products
  2. 7. Better communication between workers
  3. 8. How happy workers are
  4. 9. Customers returning
  5. 10. Asking customers about products
Down
  1. 1. Two factor theory
  2. 2. Customers are pleased with products
  3. 3. Five hierarchy levels
  4. 4. Customers who don't like the service
  5. 6. Positive image