Customer Service

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Across
  1. 3. we should try to avoid saying this word
  2. 4. we may need to acknowledge pause and
  3. 7. customer who don't like to complain
  4. 9. a customer who wants to drive the conversation
Down
  1. 1. they want all the details
  2. 2. we need to be prepared when we hear this word
  3. 5. always address the customer by
  4. 6. we should try and do this part of our call the same way ever time
  5. 8. we never play the _____ game