Customer service

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Across
  1. 4. You can ask for _____ if you can't find the product you are looking for.
  2. 6. A repayment of a sum of money.
  3. 7. How would you like to ____? Cash or card?
  4. 9. I really like this product, I would ____ it to my friends.
  5. 11. I'm sorry you had to wait for so long. Thank you for your ______.
  6. 13. Look! I found this shirt on sale. I got it for half the ____.
Down
  1. 1. The opposite of satisfied.
  2. 2. If you are not happy with the customer service you can make a ____.
  3. 3. This company ships their products all over the world. They offer worldwide _____.
  4. 5. A written promise from a company to repair or replace a product that is faulty.
  5. 6. A proof of purchase. You need this e.g. if you want to make a return.
  6. 8. To express regret for something that one has done wrong.
  7. 10. If you buy three products, you will get a ____ of 25 %.
  8. 12. How much does this book ____?