Customer Service

123456789101112
Across
  1. 7. Acting as an employee in a way in the workplace being patient, calm and respectful.
  2. 8. A person that works at a business, worker
  3. 10. to lower or lessen anger
  4. 12. When the customer is talking and you show that you are listening by maintaining eye contact, showing interest and not interrupting.
Down
  1. 1. NOT showing nervousness or anger
  2. 2. A person that buys goods at a store or on the internet.
  3. 3. Providing quick and efficient service to all customers.
  4. 4. It is important to welcome a customer into a store.
  5. 5. Waiting without being in a hurry
  6. 6. Do not be ______ with other customers or coworkers while a customer is waiting.
  7. 9. to increase anger
  8. 11. This is an easy easy way to show a customer your positive attitude.