Customer Service

123456789101112
Across
  1. 4. the way you say hello in a client's account
  2. 6. turn up the corners of your mouth
  3. 8. to relate to another's situation.
  4. 9. The payroll program
  5. 10. The act of conveying a message to others
  6. 12. The section in dashboard to show call grading
Down
  1. 1. Use these two words to gather information from caller
  2. 2. The Classic AI software used
  3. 3. Be aware of your ________ while talking to the caller
  4. 5. A very important skill to assure you are gathering the correct information
  5. 7. Use this polite word when asking for something
  6. 11. Use this two word phrase in appreciation