Customer Service

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Across
  1. 2. to restate a customer's issue for clarity.
  2. 5. To meet customer needs or wants.
  3. 6. You need to ask these to find out what the customer wants.
  4. 7. Two or more people communicating are having this.
  5. 10. The act of conveying a message to others.
  6. 11. What the customer want from us when there is a problem.
  7. 13. Be interested and invested in delivering the best possible service.
  8. 14. To relate to another's situation.
  9. 16. We provide the community with _______.
  10. 19. Paying attention to what one is saying.
Down
  1. 1. A customer who needs immediate action won't like this.
  2. 3. The people we are here to serve.
  3. 4. The standards customers expect.
  4. 8. The type of customers we want to have.
  5. 9. Assistance or support for customers.
  6. 12. Service is about the way we _______ our customers.
  7. 13. Service, An important focus of the organisation.
  8. 15. The type of experience we want our community to have with Council.
  9. 17. The part of your voice that should be positive.
  10. 18. The opposite of rigid.