Customer Service

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Across
  1. 3. a game or match that does not form part of a serious competition.
  2. 5. the ability to understand and share the feelings of another.
  3. 6. displaying kindness and concern for others
  4. 9. acting or done in the same way over time, especially so as to be fair or accurate.
  5. 11. free of deceit; truthful and sincere.
  6. 12. a close and harmonious relationship
  7. 13. creating or controlling a situation rather than just responding to it after it has happened.
  8. 14. paying close attention to something.
Down
  1. 1. feeling or showing certainty about something
  2. 2. alternative word for cheerful; optimistic.
  3. 3. Treat customers like ******
  4. 4. sympathetic pity and concern for the sufferings or misfortunes of others
  5. 7. The highest rating on Tripadvisor
  6. 8. having the necessary ability, knowledge, or skill to do something successfully.
  7. 10. Finish the Take That lyric - Have a little ********