CR 009 Customer Service

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Across
  1. 3. A customer’s expression of dissatisfaction
  2. 4. Customers who intentionally attempt to avoid paying part or all of the price for a product
  3. 6. Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
  4. 7. Customers who may be pleasant one day and touchy or unpredictable the next
  5. 8. Customers who are unpleasant and hard to help
  6. 10. Customers who doubt or question everything and may want facts and proof before being convinced something is true
  7. 12. Customers who frequently have great difficulty in making a choice or a buying decision
  8. 13. Customers who intentionally make unpleasant remarks or use foul language
  9. 14. Customers who seem to disagree, question, or look for errors in almost everything and everybody
Down
  1. 1. A measure of how well a business has met its customers’ expectations
  2. 2. Customers who believe everything is going wrong for them and everybody is either taking advantage of them or not really trying to help
  3. 3. The people who buy goods and services
  4. 5. Overly confident customers who feel they know more and are better than the average person
  5. 9. Customers who feel they must be helped immediately, regardless of the circumstances
  6. 11. Customers with problems that interfere with their ability to communicate satisfactorily or to function in a normal or pleasant manner