Customer Service

6. Method of gathering information through phone calls
10. The conduct aim or qualities that characterize or mark a profession
11. Service a customer received before during and after a purchase or service
12. Continuously returns to conduct business with the same organization
13. Service that motivates a customer to purchase a product or service
15. When the customers' expectations are met
16. individuals within the same organization
17. The "P" in professionalism
19. A customer who is easy to deal with and doesn't complain
20. Purchases service or product from outside the business

1. Customers grouped together to discuss topics relating to the company.
2. Speaks too much and is far from the point
3. Csr attribute relating to time
4. Gets straight to the point
5. Communication in which physical behaviors are used to express or convey the information
7. uses people unknown to company personnel to visit the company to assess the first impression
8. Answered with Yes or No
9. The "O" in professionalism
14. Thinking of new ways to do your job and satisfy customers
18. They determine the success of a company's product