CUSTOMER SERVICE

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Across
  1. 5. to be
  2. 6. having a serious, important, or useful quality or purpose
  3. 7. the measurement used to set ones goals
  4. 10. consistently good in quality or performance; able to be trusted
  5. 11. surpassingly wonderful,cool
  6. 12. great significance or value
  7. 14. teach or educate
Down
  1. 1. a person engaged or qualified
  2. 2. exact and true
  3. 3. purposeful, determined and unwavering
  4. 4. Attitude toward a situation or event
  5. 8. absolutely necessary; extremely important
  6. 9. someone or something unique, distinctive or definite.
  7. 13. the total amount of time a representative spends in conversation with a caller