CUSTOMER SERVICE

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Across
  1. 2. purposeful, determined and unwavering
  2. 5. a person engaged or qualified
  3. 7. having a serious, important, or useful quality or purpose
  4. 9. to be excellent, surpassingly wonderful,cool
  5. 12. exact and true
Down
  1. 1. consistently good in quality or performance; able to be trusted
  2. 3. Attitude toward a situation or event
  3. 4. absolutely necessary; extremely important
  4. 6. great significance or value
  5. 8. the measurement used to set ones goals
  6. 10. someone or something unique, distinctive or definite.
  7. 11. teach or educate
  8. 12. the total amount of time a representative spends in conversation with a caller