CUSTOMER SERVICE

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Across
  1. 2. Another word for contentment
  2. 5. ____ About what you can do for the customer
  3. 8. Recognize with gratitude; be grateful for
  4. 10. ____ to what they have to say
  5. 11. Good-natured tolerance of delay or interruption
  6. 12. Work done by one person or group that benefits another
Down
  1. 1. A facial expression characterized by turning up the corner of the mouth; usually shows pleasure or amusement
  2. 3. Transmit Information
  3. 4. Someone who pays for goods or services
  4. 6. Follow up - anything_____to the customer should be completed in a timely manner
  5. 7. _____ to the customer - do not make excuses or act indifferent
  6. 9. to assist someone in need