Customer Service

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Across
  1. 3. a positive one will make your day better
  2. 7. The average length of an Intake only call
  3. 8. another word for a co-worker
  4. 10. Open-ended questions, Affirming, Reflective listening, and Summarizing.
  5. 11. Please and thank you
  6. 12. Another way of saying Customer service job role
Down
  1. 1. You need to ask these to find out what the customer wants
  2. 2. paying attention to what one is saying
  3. 4. You start each call with a friendly ____
  4. 5. A ____ during a phone conversation can be used to emphasize a point
  5. 6. The opposite of cold
  6. 9. Are the people you serve each day
  7. 10. complaints should be seen as an ___ to improve