Customer Service

1234567891011121314
Across
  1. 2. It is important to ___ customer needs
  2. 4. A tool to measure customer advocacy
  3. 6. Documents & Files containing sensitive
  4. 9. Polite expression of praise.
  5. 11. Make sure you deliver _____ service
  6. 13. Regulation gives the scheme the
  7. 14. We should always work towards improving
Down
  1. 1. Violation of code of conduct.
  2. 3. Ability to understand feelings of customer.
  3. 5. The quality of being faithful services.
  4. 7. Get it ____ the first time.
  5. 8. Not everyone is able to identify me..
  6. 10. Manage your workflow tasks
  7. 12. Go the extra ____ for your customers