customer service

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Across
  1. 4. how the staff need talk
  2. 5. the... of a product
  3. 7. a company user these to sell a product
  4. 8. what a product needs to earn profit
  5. 9. the customer needs to ... on a service
  6. 10. something that staff would need to know
Down
  1. 1. info the staff would need to know...
  2. 2. the behavior of staff towards customers
  3. 3. a company needs a...
  4. 6. ... of a product