Customer Service

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Across
  1. 3. Building rapport is all about matching ourselves to another person as a way to build mutual respect and trust
  2. 5. Feelings of pity and sorrow for someone else's misfortune
  3. 6. Once you've established a connection with our customers, it's important to continue to grow the relationship with them
  4. 8. We want to provide our customers with an environment where they feel comfortable browsing our products and services
Down
  1. 1. A key component in their decision as to whether or not they'll come into our space and engage with us
  2. 2. Help Ambassadors enhance their interactions with customers by giving them guidelines
  3. 4. The ability to understand and share the feelings of another.
  4. 7. Inquiry of Dissatisfaction Dissatisfaction is expressed
  5. 9. Complaint Includes escalation trigger language