Customer Service

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Across
  1. 2. is owning actions and behaviors
  2. 5. is getting engage
  3. 8. is ensuring understanding
  4. 10. shows care
  5. 12. is hearing, watching and responding
Down
  1. 1. has an impact
  2. 3. is the best way to be friendly
  3. 4. are the reason why customers are here
  4. 6. doing things right most of the time
  5. 7. wiliness to resolve things
  6. 9. is finding a way to make it happen
  7. 11. shows the emotions
  8. 12. is providing full details and information