Customer Service

12345678910
Across
  1. 4. A set of shared beliefs that act as the foundation for how we conduct ourselves or business
  2. 7. Be aware of your ____ when speaking
  3. 8. Use supportive _____
  4. 10. A verbal physical or written exchange of information
Down
  1. 1. work done by one person or group that benefits others
  2. 2. Focus on the _____ not the problem
  3. 3. Actively hear with intention
  4. 5. If the student/parent is upset stay_______
  5. 6. It is ok not to have the______
  6. 9. The student/parent is mad at the problem not at____