Customer service

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Across
  1. 2. ask for this from a senior member of staff if you are struggling
  2. 3. We should provide the best.......
  3. 6. the first thing we should do
  4. 8. this should be maintained
  5. 9. you will need all of these to make the best decision
Down
  1. 1. we may do this to an unhappy guest
  2. 4. a guest will do this if they are unhappy
  3. 5. we should try to offer one
  4. 7. the best hotel in the world