customer service

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Across
  1. 4. A thing that happens, especially one of importance
  2. 5. A person the visits the casino
  3. 8. Native American people who developed in Florida in the 18th century
  4. 9. A thing that is given free, often for promotional purposes
  5. 11. A global loyalty program unlike any other
  6. 14. An instance of selecting the winner or winners
  7. 15. When a guest receives free play because they have a valid email
  8. 17. A series of contests between several guests, who compete for an overall prize
Down
  1. 1. A guest that has a Unity card
  2. 2. A machine that you try to win money from by putting coins into it
  3. 3. A northerner who moves to a warmer southern state in the winter
  4. 5. A polite word or sign of welcome or recognition
  5. 6. An extra amount of free play that is added to someone’s account because of their play
  6. 7. A membership that you must be invited not by earning tier
  7. 8. Our entry level membership
  8. 10. When a guest earns 15,000 tier points, they become an
  9. 12. Our second-tier level that you must earn 15,000 tier points to become
  10. 13. When a guest wins over 1,200 it is considered a….
  11. 16. A public room or building where gambling games are played