Customer Service

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Across
  1. 2. a customer service agent should be able to answer questions and give I---------- on a product or service
  2. 3. Another word for making a customer feel in control
  3. 6. this is a key principle of customer service
  4. 7. customer ------- is the name of this module
  5. 10. What do you call people who want to buy your product or service
  6. 11. always be ------ when dealing with a customer complaint
  7. 12. these are a great way to find out about a company or product
Down
  1. 1. online services use this way of answering customers problems with a product or service
  2. 4. information gathered about a customer
  3. 5. Active L-------- is a good principle to show when dealing with a customer enquiry
  4. 8. make --- contact when talking to a customer
  5. 9. one of the golden principles of customer service when dealing with customers
  6. 13. a great way for a company to find out how they are preforming