Customer Service

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Across
  1. 5. Main focus of hospitality
  2. 7. Treating customer like a transaction and not a human with a need.
  3. 9. Conveying an attitude that "it's not my problem."
  4. 10. Unfriendliness, inconsiderate or impatience. Customer feels like a nuisance.
  5. 11. Success in service is working towards creating____.
  6. 12. Inflexibility no matter what. Putting your organization's rules above customer satisfaction.
Down
  1. 1. Not seeking solution, sending customer elsewhere. "Sorry we don'd handle that here."
  2. 2. not truly addressing a customer's problem. Passing it off to someone or something else.
  3. 3. Sign for hospitality
  4. 4. Hospitality runs ________ on a 24/7 basis
  5. 6. Patronizing attitude. Treating customers like incompetent children.
  6. 8. product for hospitality is ______ and perishable