Customer Service

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Across
  1. 4. An understanding of how someone feels
  2. 5. personal ..... is important when talking with someone.
  3. 7. Ways in which to engage in a conversation
  4. 9. this is a positive facial expression
  5. 11. Ways to advertise and get people to buy your product
  6. 12. Way to communicate without speaking
Down
  1. 1. What a Customer service representative must do to understand an issue
  2. 2. The cost of a product
  3. 3. some organizations do this to keep a record of what is said on the telephone
  4. 6. An immediate online way of having questions answered
  5. 8. Person who buys goods and services?
  6. 10. An electronic way of communication