Customer service

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Across
  1. 3. another word for customer getting money back
  2. 4. you must always offer the customer a.....
  3. 7. items sold in shops are called.......
  4. 9. an international business
Down
  1. 1. another word for changing an item for customer
  2. 2. the opposite of loss
  3. 5. another word for question
  4. 6. a group of restaurants might be called a.....
  5. 8. if you do this the customer will feel more relaxed
  6. 10. in a shop you put the money in a....