Customer service

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Across
  1. 7. What a customer anticipates or hopes to receive from a service.
  2. 8. Help or support provided to a customer.
  3. 10. Treating customers with respect and being courteous.
  4. 11. A customer's faithfulness to a brand or company.
Down
  1. 1. Finding a solution to a customer's problem or concern.
  2. 2. Remaining calm and tolerant, especially in challenging situations.
  3. 3. An expression of dissatisfaction or criticism from a customer.
  4. 4. Information about a customer's experience or satisfaction.
  5. 5. The reply or answer given to a customer's inquiry.
  6. 6. Understanding and sharing the feelings of the customer.
  7. 9. The exchange of information between the customer and the service provider.