Customer Service

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Across
  1. 3. do we want to add to our customer relationships?
  2. 5. to do the best job possible for the bank and its customers
Down
  1. 1. what way should we address our customers?
  2. 2. Service/ How do we add value to customer relationships?
  3. 4. many times should we use the customer's name during conversation?
  4. 6. them/What should we do for every customer every time?
  5. 7. listening/What communication skill includes making eye contact?