Customer Service

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Across
  1. 5. Focusing on customer ______ should be your focus
  2. 8. Providing too much information is also called information.
  3. 10. 2 Components to active listening are attention and
  4. 12. This makes people feel invited and at ease.
Down
  1. 1. intelligence, The ability to understand and manage your own emotions is called.
  2. 2. How you say it
  3. 3. This builds confidence, increases trust, lessens frustration
  4. 4. Discovering and trying new things is called_______ quotient
  5. 6. Learning from colleagues, building relationships, being accountability creates this type of collaboration
  6. 7. You will be handling intake/outbound ____
  7. 9. Asking these types of questions help narrow down to the root cause?
  8. 11. This method likes it simple and keeps it straightforward?