Customer Service

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Across
  1. 3. Interaction between a customer and a staff member
  2. 4. There are eleven of these
  3. 7. Services that meets or exceeds customer expectations
  4. 9. Informal conversation people have about their experiences with a business
  5. 10. Someone who purchases products
  6. 11. A written plan designed to help staff members provide quality customer service
Down
  1. 1. Same service every time
  2. 2. The total customer experience with a hospitality business
  3. 5. Customer who purchases products or services from a hospitality business
  4. 6. Employee who can anticipate customer needs
  5. 8. The positive feeling customers have about a business that meets their needs